RC Discuss

[serialgrillers]

What the heck is going on over there. They have lost it. Removed the PM tab where none of the members can talk and I bet they have been reading them behind closed doors, removed the free shipping code from a thread, per BTCAT, deleting threads not moving them. Believe they are running scared and can't figure out what from.

You can't even PM the admin to find out why. Customer Support, where is it

[beedm]

I find it quite interresting that I don't have acess to my messages any more. It seems like a bunch of things have happened. Andy don't even shows up but once a week. I think this shall be a good oman for this site. D.Smith and those chosen ones who helped...non too soon. Good job.

[Solitaire]

The members are the customer support and it works on a very simple principle. Newbies post their problems on the board and the veterans answer. As each newbie becomes more of a veteran, he takes over the question answering position. Never-ending line of "support" people and XHeli doesn't have to invest a dime.

One glitch in that system...if you piss off the veterans, they will leave for other pastures, leaving the newbies to fend for themselves. I think, after reading a LOT of complaints in the "Hey Andy" threads, their position as an reliable supplier may be sliding. Rapidly.

Phone support as well as email support is non-existent, as we all know, so the forums are their only real connection with the masses.
If they keep abusing it, it WILL come back to bite them.

[mightyxxwhitey]

WOW a lot going on with rc discussion.
Well Im a complete noob here, had nothing but problems with xheli, NO customer support, NO responses from forum posts. When I call and express my issue, they tell me what I want to hear and in the end produce nothing. Im still waiting for parts for a NEW heli. IM going to call later today if my parts dont show up and really tell them how I feel.

I can tell you my very first experience with xheli and RCing is very disappointing. I almost said F it and was going to return my heli and be done with RCing all together. But Im still hanging on. ;D

[ranben]

Wow, I didnt realize that they removed the PM tab. I looked this morning, and they now dont even have the member tab anymore.
LOL..........they have realy sh _ _ in their own nest this time.

I had actually made up my mind to stay neutral with this topic and make the best of it, but removing the customer list and the PM tabs realy sucked.

[19000rpm]

Since there are a number of threads involving the RC Discuss issues I thought I'd just stick my response to the position they have taken in regards to policies positions and enforcement here.

Xheli,

Xheli set this site up and you have the right to do anything you want including everything you've done and anything else you wish to do. I don't dispute that and I don't think many other members do either..That doesn't mean taking the PM's away and kicking people off without any warning is the right, or smartest, thing you can do for your members, the newbies coming into the hobby or Xheli.

It is not just what you've done, but also how you've done it. Most members feel like Xheli's enforcement of policies were both heavy handed and unwarranted. Why not first warn a member that he may be in violation of policies and inform all members that you intend to take the PM's off before action is taken?

Most of your customers found you on the internet and they are plenty smart enough to find one of the many other resources here, so what is the point of taking links away? They'll continue to search elsewhere and that's time away from Xheli and exposure to your product advertising.

Since it is the company you are trying to protect maybe you want to take another look at your policies and the possible short and long term effects it might have on Xheli. I know a little about this because I have consulted companies on many levels including; advertising, public relations, customer service and customer relations.

If you think you've been loosing business because of the the links to other etailers or botique advertising: There is a global economic melt down and it's effect is reaching every business and individual on the planet. The links that members post are not the cause of you loosing business or is an occasional ad by a member in a non competitive enterprise costing you business.

Ill advised and rashly applied policies is, and will, cost you business. Yanking the PM's without warning will, and has, cost you business. The rapid spread of bad reports about Xheli policies, has and will, cost you business. Bad news travels faster and at a much higher volume (20 to 1) than good news about a business.

I sincerely believe that the previous forum platform was one of the best out there and a benefit to all involved. A forum that attracted new members primarily because of the apparent openess, enthusiastic, useful and knowlwedgable advice offered and the Xheli product support available to them.

Many of those members who were willingly and without reward or compensation gave huge amounts of time to help support, not only to the members, but also supporting Xheli and their products, have left ,or will leave soon, if issues are not resolved.

Mistakes can be rectified. It takes a bigger person or entity to say, "OK, I see what's gone wrong here; let's fix it" than one that makes no move to correct the wrongs and only offers policy statements, rationalizations or a contest.

Members I've communicated with about this, want no more than the return of what was in place before this last weekend and, if there are to be changes, at least notification that they are pending and a chance to have some input in the issue. I don't think that's much to ask.cisio

Happy landings