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Just in case it comes up missing at RC Discuss everyone needs to read what was put up tonight, 2/8/09 by one of their and our members. I would like to shake this MANS hand in person.
www.rcdiscuss.com/index.php/topic,8332.0.html
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BTCAT
Jr. Member
Posts: 132
XHELI TO WHOM IT MAY CONCERN:
« on: February 08, 2009, 07:37:14 PM »
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The purpose of this forum, as I understand it, is to provide a service to your customers and potential customers and to do it by using the experience of third parties. The exception would be the occasional xheli employee helping with shipping, orders, tech advise, etc.
One of the driving points of a forum like this is it helps keep interest alive and keep the conversation going. I know that I personally decided to purchase from Xheli because I was continually at your forum and appreciated your sponsorship. I wanted to show my appreciation by giving you my business. I am sure this forum, although containing the occasional criticism and the reference to competitors, has done more to drive your business than you realize. Remember the old Miracle on 64th Street movie when Santa Clause refers to the competitor. People respect that. By removing these competitors’ references, it almost smells like you are intimidate or you don’t feel the need to compete in an open market.
Therefore, it seems extremely counterproductive on your part to anger the core members by useless acts. Watch your sales. See if they go up because you removed references to competitors. Watch and see if they go up because you strip references to shipping codes (Just change to code, for goodness sake). Watch and see the forum dwindles as your volunteer pros who continually dish out free advice go elsewhere (and the rest of us will follow. The dialog is the reason we are here in the first place). See if they go up because you ignore legitimate, though maybe not always diplomatic criticisms. Seems to me that a lot of customer service issues have been around for a long time and do not seem to be being resolved. Isolating and controlling information flow will do more damage than good and will cause people like me to go elsewhere. Why? Because it is a very loud voice saying “We have no intuition of addressing our issues!” Believe me, the criticism will be much louder in a forum you don’t control.
For the purpose of argument, if it is not your intention to isolate, edit, censor, delete or move posts and references, please have the courtesy to post a message telling us your reasoning. We may not agree with it, but we would certainly respect that a lot more that what seems to be happening now.
I will be watching to see how long this post stays up and if it gets answered. I know my future business hinges on it.
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Bill the Cat
ranben
Full Member
Posts: 578
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #1 on: February 08, 2009, 07:48:37 PM »
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Hmmmmmmmmmmmmm.........sounds familiar.
www.rcdiscuss.com/index.php/topic,7897.0.html
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adamcanto
Newbie
Posts: 44
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #2 on: February 08, 2009, 07:51:06 PM »
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So thats why some of my post have disappeared!
I thought someone worked with Xheli for the benefits
From Xheli's site!
Want to Become an Affiliate?
All you need is to have a website, or any marketing that you can think of. You can start earning easy money right now! We will include special promotions and coupons just for our affiliates, so you can earn more money. Sign up now! There is nothing to lose. Please click here to Sign up.
« Last Edit: February 08, 2009, 07:54:00 PM by adamcanto » Logged
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E-Flite Mcx and Honey Bee
Serial Grillers
Jr. Member
Posts: 113
Ain't this Fun
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #3 on: February 08, 2009, 07:52:13 PM »
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You are the man Bill, would be proud to stand by you.
Dave Smith
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Falcon 40
McKrackin
Full Member
Posts: 378
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #4 on: February 08, 2009, 07:53:20 PM »
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I'm with you BT and have already considered and recommended going elsewhere.
I am curious to see how this thread plays out.
I'll stay around at least long enough to see.
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Altitude with Attitude
Serial Grillers
Jr. Member
Posts: 113
Ain't this Fun
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #5 on: February 08, 2009, 07:53:49 PM »
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This one is for RTFHELI
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Falcon 40
raygun
Full Member
Posts: 827
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #6 on: February 08, 2009, 08:08:03 PM »
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Yeah I see some of RTF's post have been taken off its time to move to a different forum and buy from a different vendor. Ray
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Solitaire
Full Member
Posts: 437
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #7 on: February 08, 2009, 08:11:18 PM »
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Attaboy Bill
XHEli uses the forums as their "support" group. No reason to antagonize the members...the ones that offer the actual support.
serialgrillers...would you explain your post further?
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Esky Belt CP - Esky HBFP - Guru-Z Neon
raygun
Full Member
Posts: 827
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #8 on: February 08, 2009, 08:15:24 PM »
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Serial Grillers I had a computer crash could you e-mail for the other forum I lost the data. Ray
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ranben
Full Member
Posts: 578
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #9 on: February 08, 2009, 08:20:47 PM »
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Quote from: Solitaire on February 08, 2009, 08:11:18 PM
Attaboy Bill
XHEli uses the forums as their "support" group. No reason to antagonize the members...the ones that offer the actual support.
serialgrillers...would you explain your post further?
Not sure Solitaire, but I think RTFHeli had a post with a link to his web site (sales) that has been removed.
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Serial Grillers
Jr. Member
Posts: 113
Ain't this Fun
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #10 on: February 08, 2009, 08:26:42 PM »
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They booted the RTF because he was putting a link to his site on his post.
Ray send me one to serialgrillers@serialgriller.com yours is hidden
Go into you profile and unhide you email address or post it to this thread
« Last Edit: February 08, 2009, 08:42:06 PM by Serial Grillers » Logged
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Falcon 40
raygun
Full Member
Posts: 827
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #11 on: February 08, 2009, 08:39:18 PM »
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I tried that does not seem to work and I cant get on the forum and lost the link. Ray
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McKrackin
Full Member
Posts: 378
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #12 on: February 08, 2009, 08:44:29 PM »
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Just type the link into your address bar minus the spaces.They will censor it without the spaces.
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Altitude with Attitude
Serial Grillers
Jr. Member
Posts: 113
Ain't this Fun
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #13 on: February 08, 2009, 08:47:06 PM »
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sent you the address ray, check your email
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Falcon 40
Beedm
Jr. Member
Posts: 261
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #14 on: February 08, 2009, 08:49:39 PM »
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Bill...BT, thank you for your well thought post. You have my vote, And I too will stand by.
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Eagle 50 , Belt CP , Swift 550RTF CP, scratch 1 Eagle 50
ranben
Full Member
Posts: 578
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #15 on: February 08, 2009, 08:53:34 PM »
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If Xheli is going to censor the link to the new forum..........I realy dont think they should be allowed the advertising on the header at the new forum.
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Doozer
Jr. Member
Posts: 271
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #16 on: February 08, 2009, 08:55:41 PM »
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I had a rather large thread removed about modifying the Honey Bee Fixed Pitch. I bought my origninal HBFP with Xheli and was promoting it through modding. Xheli does not carry mods for this heli, nor do they always carry the spare parts. Soitaire and I put a lot of effort into this thread. Luckily I had a chance to move most of it before you deleted it. I've been fairly loyal and kept my mouth shut, and even stuck up for xheli on numerous occasions. I've tried to be helpful. After this post, I'll be helpful somewhere else. You (xheli) promote this forum as if it is your experts that help people. It's been a long time since I've seen a xheli expert actually give any advice. The most I've seen is a "Staff" post about new helis, for which, you will soon be out of parts. I've never had an issue with your service, so I can't speak to that, but deleting my post, my time, my hard work, without so much as a warning was like a huge middle finger from your web staff.
« Last Edit: Today at 04:03:52 AM by staff1 » Logged
Serial Grillers
Jr. Member
Posts: 113
Ain't this Fun
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #17 on: February 08, 2009, 09:07:52 PM »
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And there is another MAN I am proud to stand by, Doozer.
Dave Smith
Administrator
R C Heli Talk
The place that does not move, delete or hide post. A place run by its members for the member which are a great bunch that want to help and share.
« Last Edit: February 08, 2009, 09:34:15 PM by Serial Grillers » Logged
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Falcon 40
ranben
Full Member
Posts: 578
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #18 on: February 08, 2009, 09:15:49 PM »
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I am realy not liking the fact that Xheli has an advertising banner at the new forum site. Just not right Dave.
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Serial Grillers
Jr. Member
Posts: 113
Ain't this Fun
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #19 on: February 08, 2009, 09:22:58 PM »
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We can talk about it there as a group
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Falcon 40
xheli
Administrator
Newbie
Posts: 49
www.xheli.com - rc helicopters to the extreme!
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #20 on: Today at 03:12:29 AM »
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Dear customers/Members,
RCDiscuss.com is a PRIVATE support forum sponsored partly by XHeli.com. The RC Helicopter forum is established for the sole
purpose of providing better service and support for our customers ONLY. Members are NOT permitted to advertise/solicitate on this forum and is prohibited from referring others to competitor website. Any violation will be removed without warning.
On the good side, XHeli.com will continue to provide the best possible service for ALL of our valued forum members. Don't worry, we know who you are. And YOU guys will deserve the BEST possible service.
As a reward for being a VALUED+GIFTED member of RCDiscuss.com, these people are entitled to receive FREEBIES to review.
ACCEPTED Gifted Members
Nuttcaze
DDitch
19000RPM (will be contacting you shortly)
Doozer (will be contacting you shortly)
And to the rest of the members here, XHeli.com is happy to reward you guys with a FREE SHIPPING coupon code:
XHELIFREEME expires 2/21/09
We hope you guys understand and XHeli.com is PROMISED to work even harder to become the best online shop for radio controlled helicopters.
Logged
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www.xheli.com - rc helicopters to the extreme!
staff1
Global Moderator
Jr. Member
Posts: 62
Re: XHELI TO WHOM IT MAY CONCERN:
« Reply #21 on: Today at 03:59:41 AM »
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Quote from: BTCAT on February 08, 2009, 07:37:14 PM
The purpose of this forum, as I understand it, is to provide a service to your customers and potential customers and to do it by using the experience of third parties. The exception would be the occasional xheli employee helping with shipping, orders, tech advise, etc.
One of the driving points of a forum like this is it helps keep interest alive and keep the conversation going. I know that I personally decided to purchase from Xheli because I was continually at your forum and appreciated your sponsorship. I wanted to show my appreciation by giving you my business. I am sure this forum, although containing the occasional criticism and the reference to competitors, has done more to drive your business than you realize. Remember the old Miracle on 64th Street movie when Santa Clause refers to the competitor. People respect that. By removing these competitors’ references, it almost smells like you are intimidate or you don’t feel the need to compete in an open market.
Therefore, it seems extremely counterproductive on your part to anger the core members by useless acts. Watch your sales. See if they go up because you removed references to competitors. Watch and see if they go up because you strip references to shipping codes (Just change to code, for goodness sake). Watch and see the forum dwindles as your volunteer pros who continually dish out free advice go elsewhere (and the rest of us will follow. The dialog is the reason we are here in the first place). See if they go up because you ignore legitimate, though maybe not always diplomatic criticisms. Seems to me that a lot of customer service issues have been around for a long time and do not seem to be being resolved. Isolating and controlling information flow will do more damage than good and will cause people like me to go elsewhere. Why? Because it is a very loud voice saying “We have no intuition of addressing our issues!” Believe me, the criticism will be much louder in a forum you don’t control.
For the purpose of argument, if it is not your intention to isolate, edit, censor, delete or move posts and references, please have the courtesy to post a message telling us your reasoning. We may not agree with it, but we would certainly respect that a lot more that what seems to be happening now.
I will be watching to see how long this post stays up and if it gets answered. I know my future business hinges on it.
BTCAT, our company appreciates your concern regarding this. As you know, we have been very lenient at what some of the members were posting over the year. However, things really got out of hand when a small number of members started abusing the system. It has left us with no choice. Put yourself in a position like us.
If you run a business that sells computer, would you allow someone or a direct competitor (who could be a spy) to sit inside your office or near the entrance and keep on redirecting your customers to shop elsewhere? So bottomline, this is within our fair interest of protecting the business and our valued customers.
And XHeli.com is guaranteed to match anyone's price + service. We are also committed to resolving 100% of every issue that we face everyday.
Thank you for all your loyal support. Anytime you guys need service, we'll be here to help.
« Last Edit: Today at 04:06:10 AM by staff1 »
