Why do Dealers think this is o.k.?

[Doozer]

And more importantly why do we put up with it.

Recently, I had ordered a microheli CNC main gear for my HBFP. I ordered it along with 100 dollars worth of other small parts, so my piece count was fairly big. Instead of a the HBFP gear, I got a gear for a Furion 450. I contacted the etailer via email, and explained what had happened. I wasn't upset, mistakes happen, I just wanted the part that I ordered, because I needed it. I was then met mountain of red tape.

I had offered to send the incorrect part back, on their dime, because after all it wasn't my mistake, it was theirs. I was told I had to take a picture of the part and they'd issue me an RMA. I then had to go to the post office, buy priority mail envelope and send the gear back... on my dime. This is what irritates me the most... I had to spend my money, and my time to return a 15 dollar part. Once I gave them the tracking number, they then told me that they'd have to wait to send my HBFP gear until they got the Furion gear back. I mean really... they have a picture of all the parts that I got, along with the invoice and they won't send my part out straight away?

Its my understanding that most of these "800 Lb Gorilla" etailers operate this way. I don't understand how they think this is good business. I was given store credit for my time and money for the shipping... only after I said I wouldn't be buying anything else from them. I have spent a bunch of money with this company since, but I think that's probably been a mistake. Things are good as long as they don't make a mistake, but when things start to go south a bit, the customer is guilty until proven innocent.

I am purposely leaving their name out because they aren't the only ones that practice this method of customer service.

[rmhovis]

That type pf service is crap. While I know nothing about helis, I do know a little about customers. If an organization is unwilling, or unable (xheli) to provide a quality product at a competitive price, someone else will. As crappy as so many of these outfits are, I see an opportunity for someone willing to work hard. The news of good customer service and competitive pricing would spread through our hobby like sheet through a goose (wanting to stay with the crap theme).